Terms and Conditions
Updated 08/10/2024
Our Contract
Time Capsule Productions may amend these Terms from time to time. You should check the website (https://www.timecapsuleproductions.co.uk/terms-and-conditions) from time to time to review the then current Terms, as they are binding on you.
Purchase
Audio Time Capsule
There is no formal obligation to purchase an Audio Time Capsule until a date for an interview recording has been agreed upon. The payment for the audio time capsule must be made before the interview date otherwise I will push back the interview date or cancel the purchase.
When purchasing an Audio Time Capsule gift certificate please ensure the recipient of the gift certificate would be interested in recording an Audio Time Capsule beforehand (you could discuss the idea of recording one and gauge their reaction to it). The full price of the requested Audio Time Capsule will be charged on the purchase of the gift certificate.
Add-Ons
The purchase of a Memorial Add-On can only be confirmed if the subject has already purchased, or is in the process of purchasing, an Audio Time Capsule. This is a cost that is additional to the price of the Audio Time Capsule. This can be purchased at the time of purchase of an Audio Time Capsule or can be purchased at a later date from the purchase of an Audio Time Capsule.
If you wish to purchase additional USB’s and boxes (either paper or wooden) these can be paid for at the time of purchase of the Audio Time Capsule or at a later date.
Audio Guestbook
Should you wish to secure an Audio Guestbook for the specific date(s) of your event then a deposit of half the total cost must be paid (unless stated otherwise). The remainder of the package cost should be paid up to 2 months before your event date(s). You may, if you wish, pay in full when you order your Audio Guestbook.
Should you wish to pay for any of the above in instalments this may be considered. Should this be the case an agreed payment plan will be drafted and the buyer must stick to this to ensure delivery of your product/service.
Refunds
Audio Time Capsule
Should an Audio Time Capsule have been purchased and the buyer/interviewee’s circumstances change before an interview recording has taken place then the buyer will be entitled to a full refund. This also applies to gift certificates.
Once an interview recording has taken place a refund cannot be issued.
Audio Guestbook
If an Audio Guestbook has been purchased and the buyer wishes to cancel their order over two months before the event date then the buyer will be entitled to a refund of 100% of the original purchase price of the Audio Guestbook. Should the buyer request a refund within two months of the event date then the buyer will be entitled to 85% of the original purchase price. This is to partially cover the cost of holding the desired date as another customer may have been able to purchase the Audio Guestbook for that date if the original buyer had not already booked that date.
Add-Ons
If upon receiving the USB/CD and box there are defects to these items that render them unsuitable for use then either a replacement item can be sent or the cost of the items refunded (£7 for 2GB USB and Paper Box or £9 for 8GB USB and Wooden Box).
Exceptions to these conditions may be considered.
Travel Expenses
Additional travel expenses may be incurred if the subject is outwith the areas of Fife, Edinburgh, Glasgow or Central Scotland. These will be discussed within the initial consultation and should be agreed upon before the purchase of an Audio Time Capsule is made. Travel expenses will increase in price the further from Fife that any travel requires.
Personal Information
Personal information will not be shared in any form. Any recordings made will not be shared in any form with any other person without the permission of the interviewee and/or the buyer. Audio Time Capsules will never be shared online or in person unless express permission has been received by Time Capsule Productions. Any Audio Time Capsules that are shared by those who have received a copy of an Audio Time Capsule is not the responsibility of Time Capsule Productions or Lewis Harrower. These should only be shared with the permission of the interviewee.
Rights
Audio Time Capsules/Audio Guestbooks should only be shared with family and friends. Audio Time Capsules should not be used to promote a business and they should not be sold. The music used in an Audio Time Capsule/Audio Guestbook is only licensed for use in sharing with family and friends and any part of an Audio Time Capsule/Audio Guestbook containing music should not be shared on social media as the music is not licensed for this. Should any Audio Time Capsule/Audio Guestbook be shared on social media then the person who posted it assumes full responsibility for the content and should do so only if it complies with social media guidelines.
Should the interviewee consent to Time Capsule Productions using the whole or a part of their recorded interview or Audio Time Capsule for promotion they are allowing Time Capsule Productions the right to share this on their website and/or on social media of any kind as well as in any advertisements, unless otherwise stated.
If you have left a message on an Audio Guestbook at an event you are agreeing for Time Capsule Productions to edit your message to suit the buyer's needs. You are also agreeing to the uses determined by the buyer and this should have been made clear before you recorded the message.
Final Product Changes
Upon the customer’s receipt of the digital version of the Audio Time Capsule/Audio Guestbook they will have 14 days to listen to the audio and request any changes they would like to be made. If changes are made the customer will have a further week to request any further changes, and so on. Should any changes be requested these will be made free of charge, unless this requires additional recording or a prolonged period of editing in which case a reasonable charge may be requested.
If changes to the audio are requested after the initial 14 day period has ended Time Capsule Productions will have no responsibility to make these changes. It will be at the discretion of Time Capsule Productions whether or not the changes will be made after this date and a further charge may be requested.
However, if changes are requested due to an error or defect in the audio then these changes will be made at any time and will be free of charge.
The Edinburgh Wedding Exhibition Ticket Giveaway (Ended 29/09/2024)
Time Capsule Productions will giveaway free tickets to the Edinburgh Wedding Exhibition to the first 9 people to request them via email, website chat, Facebook Message or Instagram Message before the 28th September 2024. I have 4 tickets for Saturday the 28th September 2024 and 5 tickets for Sunday 29th September 2024. Each ticket allows entry for up to 4 people.
The terms & conditions of the giveaway are as follows:
1. This giveaway will end when nine people have got in touch to claim their tickets or the exhibition has taken place.
2. Each person will be entitled to one ticket only (each ticket allows access for 4 people).
3. Contact must be made on the Time Capsule Productions website, by contacting lewis@timecapsuleproductions.co.uk or via Facebook or Instagram message.
I will only give tickets away to those who get in touch via the stated means. I will not ask for any bank details or personal details. If you receive any other messages about the giveaway on social media or from an email account not associated with Time Capsule Productions it may be fraud so do be careful.
Audio Guestbook Giveaway (Ended 09/08/2024)
Time Capsule Productions will giveaway a free Audio Guestbook to the first customer to book their Audio Guestbook following the launch of the Audio Guestbook packages.
The terms & conditions of the giveaway are as follows:
1. This giveaway will end when the first customer has booked their Audio Guestbook or 30 days have passed since the Audio Guestbook launch.
2. The winning customer will be entitled to 'The Quick Call' Audio Guestbook package only.
3. The winning customer must have their event date within two months of the Audio Guestbook launch date.
4. The winning customer must be willing to allow Time Capsule Productions to photograph and/or video the Audio Guestbook set up at the event or agree to photograph/video the Audio Guestbook set up themselves. These images will be used as promotional material for Audio Guestbooks in various forms including on the Time Capsule Productions website and social media.
5. The winning customer must be located in Fife, Edinburgh, Glasgow or the surrounding areas.
6. Family & close friends are excluded from entering the giveaway, this is determined at the expense of Time Capsule Productions.
7. Booking must take place in the 'book now' form on the Time Capsule Productions website or by contacting lewis@timecapsuleproductions.co.uk
If the first person to book an Audio Guestbook does not match any of these criteria then the giveaway will pass on to the next person to book. I will only contact the winner through email in response to the 'book now' form and if you are a winner I will not be asking for any bank details. If you receive any other messages about the giveaway on social media or from an email account not associated with Time Capsule Productions it may be fraud so do be careful.
Associated Companies
Time Capsule Productions uses Ticket Tailor for the processing of e-certificate purchases view their terms and conditions here: https://www.tickettailor.com/terms-and-conditions/
Time Capsule Productions uses Wix to publish their website, you can view their terms and conditions here: https://www.wix.com/about/terms-of-use
Please review these Terms and Conditions from time to time as they may be updated.