Terms and Conditions

Our Contract

Time Capsule Productions may amend these Terms from time to time. You should check the website https://www.timecapsuleproductions.co.uk/terms-and-conditions from time to time to review the then current Terms, as they are binding on you. 

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Purchase

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Audio Time Capsule

There is no formal obligation to purchase an Audio Time Capsule until a date for an interview recording has been agreed upon. The payment for the audio time capsule must be made before the interview date otherwise I will push back the interview date or cancel the purchase. 

When purchasing an Audio Time Capsule gift certificate please ensure the recipient of the gift certificate would be interested in recording an Audio Time Capsule beforehand (you could discuss the idea of recording one and gauge their reaction to it). The full price of the requested Audio Time Capsule will be charged on the purchase of the gift certificate.

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Add-Ons

The purchase of a Memorial Add-On can only be confirmed if the subject has already purchased, or is in the process of purchasing, an Audio Time Capsule. This is a cost that is additional to the price of the Audio Time Capsule. This can be purchased at the time of purchase of an Audio Time Capsule or can be purchased at a later date from the purchase of an Audio Time Capsule. 

If you wish to purchase additional USB’s and boxes (either paper or wooden) these can be paid for at the time of purchase of the Audio Time Capsule or at a later date. 

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Audio/Video Guestbook

Should you wish to secure an Audio/Video Guestbook for the specific date(s) of your event then a deposit of half the total cost must be paid (unless stated otherwise). The remainder of the package cost should be paid up to 2 months before your event date(s). You may, if you wish, pay in full when you order your Audio/Video Guestbook. 

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Should you wish to pay for any of the above in instalments, this may be considered. Should this be the case an agreed payment plan will be drafted and the buyer must stick to this to ensure delivery of your product/service.

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If the buyer has not paid the full cost of the package before the event date Time Capsule Productions will not be able to supply the Audio/Video Guestbook for the event and will be entitled to keep the deposit as paid. 

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Refunds

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Audio Time Capsule

Should an Audio Time Capsule have been purchased and the buyer/interviewee’s circumstances change before an interview recording has taken place then the buyer will be entitled to a full refund. This also applies to gift certificates.

Once an interview recording has taken place a refund cannot be issued. 

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Audio & Video Guestbook

If an Audio/Video Guestbook has been purchased and the buyer wishes to cancel their order over two months before the event date then the buyer will be entitled to a refund of 100% of the original purchase price of the Audio/Video Guestbook. Should the buyer request a refund within two months of the event date then the buyer will be entitled to 85% of the original purchase price. This is to partially cover the cost of holding the desired date as another customer may have been able to purchase the Audio/Video Guestbook for that date if the original buyer had not already booked that date. 

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Add-Ons

If upon receiving the USB/CD and box there are defects to these items that render them unsuitable for use then either a replacement item can be sent or the cost of the items refunded (£7 for 2GB USB and Paper Box or £9 for 8GB USB and Wooden Box).

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Exceptions to these conditions may be considered. 

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Delivery/Postage of Audio/Video Guestbook

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Your audio/video guestbook will be sent out to you via Royal Mail Tracked 24 delivery a few days before your event to allow you time to record your greeting message. Once the item is posted you should receive an email from Royal Mail with tracking and delivery info, notifying you when the delivery will take place or allowing you to reschedule. A signature will be required from you on delivery of the package. Once the item is with Royal Mail, Time Capsule Productions is not responsible for the delivery of the package and any delivery issues should be raised with them. 

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Once you have received the package, you are responsible for the contents including the audio guestbook and frame. You are also responsible for ensuring the package and contents are returned by the end of the return postage date on the return label that is included in the package. The return date will also be on the 'Thank you' letter or the 'Return Details' letter that is included in the package. The return will also be a Royal Mail Tracked 24 delivery.

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If you do not return the package and items you received by the end of the return date as indicated on the return label it will be your responsibility to pay for postage to return the package and items and ensure their safe return. If you do not return the contents of the package you received within a timely manner, Time Capsule Productions reserves the right to take reasonable action in seeking return of the items and/or compensation for any delayed return resulting in the loss of payment due to not being able to deliver the items elsewhere or compensation to replace any lost items. 

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There may be occasions where other arrangements have been discussed beforehand, i.e. personal delivery and collection of the items by Time Capsule Productions or delivery via Royal Mail directly to a venue. If a personal delivery is agreed and Time Capsule Productions is responsible for the delivery and collection of the items & package, you will liaise with Time Capsule Productions to agree times and locations for the delivery and collection. If a venue is taking delivery of the items it must be agreed beforehand by all parties (Time Capsule Productions, the venue and the customer) and it will be agreed if the venue or the customer is responsible for the return of the items. 

 

Travel Expenses (Audio Time Capsules)

Additional travel expenses may be incurred if the subject is outwith the areas of Fife, Edinburgh, Glasgow or Central Scotland. These will be discussed within the initial consultation and should be agreed upon before the purchase of an Audio Time Capsule is made. Travel expenses will increase in price the further from Fife that any travel requires. 

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Personal Information

Personal information will not be shared in any form. Any recordings made will not be shared in any form with any other person without the permission of the interviewee and/or the buyer. Audio Time Capsules will never be shared online or in person unless express permission has been received by Time Capsule Productions. Any Audio Time Capsules that are shared by those who have received a copy of an Audio Time Capsule is not the responsibility of Time Capsule Productions or Lewis Harrower. These should only be shared with the permission of the interviewee. 

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Newsletter

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If you give us your e-mail address at a wedding show, market or convention, you agree to sign up to our mailing list. You will receive these from time to time until you choose to unsubscribe, which you may do so at any time by clicking the link in the e-mail or getting in contact with lewis@timecapsuleproductions.co.uk. 

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When contacting us or making a purchase you may be asked if you wish to be added to our mailing list.

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Rights

Audio Time Capsules/Audio/Video Guestbooks should only be shared with family and friends. Audio Time Capsules should not be used to promote a business and they should not be sold. The music used in an Audio Time Capsule/Audio Guestbook is only licensed for use in sharing with family and friends and any part of an Audio Time Capsule/Audio Guestbook containing music should not be shared on social media as the music is not licensed for this. Should any Audio Time Capsule/Audio/Video Guestbook be shared on social media then the person who posted it assumes full responsibility for the content and should do so only if it complies with social media guidelines. 

Should the interviewee consent to Time Capsule Productions using the whole or a part of their recorded interview or Audio Time Capsule for promotion they are allowing Time Capsule Productions the right to share this on their website and/or on social media of any kind as well as in any advertisements, unless otherwise stated. 

If you have left a message on an Audio/Video Guestbook at an event you are agreeing for Time Capsule Productions to edit your message to suit the buyer's needs. You are also agreeing to the uses determined by the buyer and this should have been made clear before you recorded the message. 

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Final Product Changes

Upon the customer’s receipt of the digital version of the Audio Time Capsule/Audio/Video Guestbook they will have 14 days to listen to the audio and request any changes they would like to be made. If changes are made the customer will have a further week to request any further changes, and so on. Should any changes be requested these will be made free of charge, unless this requires additional recording or a prolonged period of editing in which case a reasonable charge may be requested. 

If changes to the audio are requested after the initial 14 day period has ended Time Capsule Productions will have no responsibility to make these changes. It will be at the discretion of Time Capsule Productions whether or not the changes will be made after this date and a further charge may be requested. 

However, if changes are requested due to an error or defect in the audio then these changes will be made at any time and will be free of charge. ​

 

Associated Companies

Time Capsule Productions uses Ticket Tailor for the processing of e-certificate purchases view their terms and conditions here: https://www.tickettailor.com/terms-and-conditions/

Time Capsule Productions uses Royal Mail for delivery of items, once Royal Mail has the item it is their responsibility: https://www.royalmail.com/terms-and-conditions

Time Capsule Productions uses Wix to publish their website, you can view their terms and conditions here: https://www.wix.com/about/terms-of-use

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Please review these Terms and Conditions from time to time as they may be updated.